Draft for review. This proposed policy has not been adopted, and purchases are not open. The final policy will identify the seller, monitored contact method and applicable cancellation information before checkout opens.
Proposed PDF refund window
The proposed voluntary policy allows a refund request within 14 calendar days of confirmed payment, without asking the customer to prove that no file was downloaded. The final policy will explain how to submit a request and how confirmed refunds affect access. Applicable statutory remedies are separate from this proposed voluntary window.
Proposed review cancellations
Before review work begins, the proposed policy permits cancellation with a full refund. Once work begins, a request would receive individual review, with an explanation of any proposed charge for work already completed. No automatic deduction or blanket denial is proposed here.
Any required information or consent for starting work before a cancellation period ends must be addressed in the final checkout process for supported customer locations.
Missing files, duplicate payments or incomplete work
The planned support process will investigate duplicate charges, inaccessible or corrupt files, incorrect deliverables and materially missing purchased work. Depending on the issue, the remedy may be replacement, correction or refund. Customers should not need to purchase again to report a delivery problem.
If a recorded review deadline is missed, the support process must investigate the original due date and agree the appropriate remedy. A date change alone does not resolve late delivery.
Before this policy takes effect
Refund handling, the effect of partial refunds on bundles and access, and the monitored support address are not finalized. No live refund request channel is advertised in this preview. See contact information, the draft purchase terms and privacy information.